Terms & Conditions
Important Information
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This document sets out our terms & conditions, if you have any queries, please contact us at escape@littleretreats.co.uk
 
By booking and paying your deposit you are agreeing to these terms and conditions.
 
Our Guest Information will be sent to you by email once your booking has been made. This will provide you will all information needed for your stay with us.
 
CHECK IN/OUT TIMES
  • Check in is after 4pm on the day of arrival
  • Check out is before 10am on the day of departure
PAYMENTS
  • On booking a 25% deposit is required. This is non-refundable.
  • If you have paid in full and need to cancel 75% of your monies will be refunded 
  • The remaining balance is due 21 days prior to your arrival date.
  • We highly recommend you take out travel insurance once you have made your booking.
 
CANCELLATION POLICY
  • If you cancel within 21 days of your arrival date no amount will be refunded.
  • We reserve the right to cancel any bookings at short notice in the event of extreme weather conditions or if we are unable to provide safe accommodation. No liability will fall on The Little Retreat should any restrictions be applied in the event of floods, drought, power cuts or any other such circumstances. If we do have to cancel your stay and we are unable to find an alternative date a full refund will be given.
 
CANCELLATIONS – COVID 19
If any of the following occur:
  • You or a member of your party test positive for Covid 19
You will need to claim on your own travel insurance  
NOISE POLICY
We do have a low-level noise policy so our guests can relax and enjoy their surroundings. We would hate to ask anyone to leave if this is an issue but will if other guests are disturbed.
Quiet hours are from 10pm to 9am.
DAMAGE OR BREAKAGES
We ask that during your stay you respect your accommodation & items inside. We understand breakages occur, but if this looks likely to be negligence, we may charge you for replacements.
Please look after our lovely Domes & Stargazers so everyone can enjoy them!
 
SMOKING
All of our Domes & Stargazer Tents are strictly no smoking undercover.
Please smoke outside and dispose of your rubbish in a safe manner ie; campfire or bin when unlit.
 
DOGS
We welcome well behaved dogs at The Little Retreat. Strictly no dogs on the beds or furniture, if extra cleaning or replacements are needed the guest will be charged for these costs